Terms of service

Terms of Service

Last updated: October 24, 2025

OVERVIEW

This website is operated by Grooves Toys. Throughout the site, the terms “we”, “us” and “our” refer to Grooves Toys.

Grooves Toys offers this website, https://groovestooys.co.uk/, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms, conditions and policies referenced herein or otherwise made available on our Website.

These Terms apply to all users of the Website, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access the Website or use our Services.

Any new features or tools added to our Website shall also be subject to these Terms.

We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our Website. Your continued use of the Website following the publication of changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you violate any applicable laws while using our Service.

You must not transmit viruses, worms, malware or other code of a destructive nature.

A breach or violation of these Terms may result in termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service where reasonably necessary and permitted by applicable law.

You understand that content you submit, excluding payment information, may be transmitted over various networks and adapted to technical requirements.

Payment information is handled through secure payment processing systems.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information available on our Website is accurate and current.

However, information may occasionally contain errors, omissions or outdated information.

Information provided on the Website is for general information and should be considered together with relevant product descriptions, policies and order information.

We reserve the right to modify Website content where appropriate.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify, suspend or discontinue parts of the Service where reasonably necessary.

Any changes will not affect rights already acquired by customers under applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively through our online store.

Products may be available in limited quantities and returns are subject to our Refund and Return Policy and applicable consumer rights.

We make reasonable efforts to display product photographs, colours, descriptions and specifications accurately.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to limit product quantities where reasonably necessary.

Product descriptions, availability and prices may be updated from time to time.

Nothing in these Terms excludes or limits statutory rights that cannot legally be excluded.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where we suspect fraud, unauthorised activity, pricing errors or misuse of our Website.

If we change or cancel an order, we may attempt to contact you using the email address, telephone number or billing information supplied when the order was placed.

You agree to provide current, complete and accurate purchase and account information.

You are responsible for keeping your contact and account information up to date.

For more information regarding returns and refunds, please review our Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or services operated by third parties.

We do not necessarily control these third-party services.

Your use of third-party tools may also be subject to the provider's own terms, conditions and privacy policies.

We may introduce additional features, tools or services through our Website in the future. Such features may also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Website may contain links to websites operated by third parties.

Third-party websites are not necessarily affiliated with Grooves Toys and we are not responsible for their content, policies, availability or practices.

You should review the applicable policies and terms of third-party websites before entering into transactions with them.

Questions or complaints regarding third-party products or services should generally be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit reviews, feedback, suggestions or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, abusive, defamatory, misleading, obscene, infringes intellectual property rights, violates another person's privacy, or contains malware or malicious code.

You must not use a false email address or impersonate another person when submitting content.

We may moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of personal information through https://groovestooys.co.uk/ are governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information where appropriate.

If an error affects an order you have already submitted, we will handle the matter in accordance with applicable law and our relevant policies.

SECTION 12 – PROHIBITED USES

You may not use our Website or its content:

  • For unlawful purposes

  • To encourage or participate in unlawful activity

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten, abuse or unlawfully discriminate against others

  • To submit false or deliberately misleading information

  • To upload or transmit viruses, malware or malicious code

  • To collect personal information about others unlawfully

  • To spam, phish, scrape or otherwise misuse our Website

  • To interfere with or circumvent Website security features

We reserve the right to restrict or terminate access to our Services where these rules are violated.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, security and accuracy of our Website.

However, we cannot guarantee that the Website will always operate uninterrupted or error-free.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms affects your statutory rights as a consumer.

To the maximum extent permitted by applicable law, Grooves Toys will not be responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.

SECTION 14 – INDEMNIFICATION

Where permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our Website, your violation of these Terms, or your infringement of another person's rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective while you use our Website or Services.

You may stop using our Services at any time.

We may suspend or terminate access where a user materially violates these Terms or uses our Website unlawfully.

Any rights or obligations that should reasonably survive termination will continue to apply.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies and other terms referenced on our Website, constitute the agreement governing your use of our Services.

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the applicable laws of the United Kingdom.

Nothing in these Terms limits any mandatory consumer protections or rights available to you under applicable law.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or change these Terms by publishing an updated version on our Website.

Your continued use of our Website after changes become effective constitutes acceptance of the updated Terms, subject to applicable law.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to us using the following contact details:

Grooves Toys

Address: 17 Albert St, Kirkwall, KW15 1HP, UK, United Kingdom

Telephone: +44 8567 00096

Email: contact@groovestooys.co.uk

Website: https://groovestooys.co.uk/