Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@groovestooys.co.uk.

If your return is accepted, we will provide instructions on how and where to return your package. Where applicable, we will also provide information regarding the return shipping arrangements.

Items sent back to us without first requesting a return may not be accepted.

For any return questions, you can contact us at contact@groovestooys.co.uk.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and work with you to provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods

• Custom or personalised products

• Personal care goods where return restrictions apply for hygiene reasons

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

Any statutory rights you may have under applicable UK consumer law remain unaffected.

Exchanges

The fastest way to receive a different item is usually to return the item you currently have.

Once your return has been accepted, you can place a separate order for the replacement item.

If you received a damaged, defective or incorrect item, please contact us before placing another order so we can assist you.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please remember that your bank, card provider, or payment provider may require additional processing time before the refund appears in your account.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we may be able to cancel it.

If the order has already been dispatched, please follow the return procedure described above.

Contact Us

If you have questions regarding a return, refund, exchange, damaged item, or cancellation, please contact us:

Grooves Toys

Address: 17 Albert St, Kirkwall, KW15 1HP, UK, United Kingdom

Telephone: +44 8567 00096

Email: contact@groovestooys.co.uk

Website: https://groovestooys.co.uk/