Shipping policy

Shipping Policy

Last updated: October 24, 2025

Grooves Toys ("we", "us", and "our") is the operator of https://groovestooys.co.uk/ (the "Website").

By placing an order through this Website, you agree to the terms set out below. These terms are provided to ensure both parties understand our shipping arrangements and to set clear expectations regarding order processing and delivery.

1. GENERAL

All orders are subject to stock availability.

We make every effort to maintain accurate stock information on our Website. However, occasionally there may be a stock discrepancy and we may be unable to fulfil all items in your order.

If this occurs, we will contact you regarding the unavailable item and provide an appropriate option, which may include waiting for the item to be restocked or receiving a refund for the unavailable item.

2. SHIPPING COSTS

Shipping costs are displayed or calculated during checkout based on the shipping method and destination.

Any applicable shipping charges will be clearly shown before you complete your purchase.

The shipping amount displayed at checkout will be the final shipping charge for the selected delivery method unless otherwise stated.

3. RETURNS

3.1 Returns Due to Change of Mind

Grooves Toys accepts eligible returns requested within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer rights.

Once the returned item has been received and inspected, we will notify you regarding the status of your return.

Approved refunds will be processed in accordance with our Refund Policy.

3.2 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund.

This policy does not affect any statutory rights you may have under applicable UK consumer law.

4. DELIVERY TERMS

4.1 Domestic Delivery

We currently provide delivery within the United Kingdom.

Our typical order handling time is 1–3 business days.

Available delivery options may include:

Economy Delivery: 5–8 business days – Free

Standard Delivery: 3–4 business days – £15

Delivery estimates begin after the order has been processed and dispatched.

4.2 International Delivery

We currently do not offer international shipping.

4.3 Dispatch Time

Orders are normally processed and dispatched during business days.

Our normal operating days for order processing are Monday to Friday, excluding UK public and bank holidays.

Orders placed during weekends or public holidays may begin processing on the next available business day.

4.4 Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

4.5 P.O. Box Addresses

Delivery availability to P.O. Box addresses depends on the shipping service available for the order.

If we are unable to deliver to the address provided, we will contact you.

4.6 Items Out of Stock

If an item becomes unavailable after you place an order, we will contact you with the available options.

Depending on the circumstances, we may offer to wait for restocking, provide an alternative where appropriate, or issue a refund for the unavailable item.

4.7 Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact our customer service team so we can investigate the shipment.

5. TRACKING NOTIFICATIONS

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may take some time to become available after dispatch.

6. PARCELS DAMAGED IN TRANSIT

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where practical, you may also report visible damage to the delivery carrier.

Please retain the product and packaging and provide photographs if requested, as these may be required to investigate the issue.

7. DUTIES & TAXES

7.1 UK Taxes

Applicable taxes are included or displayed as required during the purchasing process.

7.2 International Duties & Taxes

Grooves Toys currently does not offer international shipping. Therefore, international import duties and taxes do not normally apply to orders placed through our Website.

8. CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

We may be able to cancel an order if it has not yet been dispatched.

If your order has already been dispatched, please refer to our Refund Policy for information about returns and refunds.

9. LOST OR DAMAGED PARCELS

If a parcel appears to have been lost or damaged during transit, please contact us.

We may need to investigate the shipment with the delivery carrier before a refund or replacement can be processed.

Where the carrier confirms that a parcel has been lost or damaged, we will provide an appropriate resolution in accordance with our policies and applicable consumer rights.

10. CUSTOMER SERVICE

For questions about shipping, delivery, tracking, returns, or an existing order, please contact our customer service team using the details below.