Privacy Policy

Last updated: October 24, 2025

This Privacy Policy describes how Grooves Toys ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from https://groovestooys.co.uk/.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and shipping address

• Order and transaction information

• Account information

• IP address

• Browser and device information

• Information about how you interact with our website

We collect only the information reasonably necessary to provide our services, process orders, communicate with customers, maintain website security, and improve our services.

2. How We Use Your Information

Grooves Toys may use your personal information to:

• Process and fulfil orders

• Provide products and services requested by you

• Manage your customer account

• Process payments and transactions

• Arrange shipping and delivery

• Provide order confirmations and updates

• Respond to customer service enquiries

• Prevent fraud and protect our website

• Improve our website, products, and services

• Comply with applicable legal and regulatory obligations

• Send marketing communications where permitted and where you have not opted out

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep essential website functions working

• Remember your preferences

• Maintain your shopping cart and account session

• Understand how visitors use our website

• Measure website performance

• Improve security

• Support analytics and marketing where permitted

Some cookies are necessary for the website to function correctly. Other cookies may require your consent depending on applicable law.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment processors

• Delivery and fulfilment providers

• Website and hosting providers

• Analytics providers

• Customer support providers

• Professional advisers

• Fraud prevention and security providers

We may also disclose information where required by law, regulation, court order, or another valid legal request.

We do not sell your personal information.

5. Payments

Payment information may be processed by third-party payment providers made available through our online store.

Grooves Toys does not necessarily store complete payment card details directly. Payment providers process payment information according to their own privacy and security practices.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may delete or anonymise it in accordance with applicable law.

7. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Request a copy of certain information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To exercise a privacy right, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

9. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not intended for children to provide personal information independently where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.

When changes are made, the updated Privacy Policy will be published on this page and the "Last updated" date may be revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Grooves Toys

Address: 17 Albert St, Kirkwall, KW15 1HP, UK, United Kingdom

Telephone: +44 8567 00096

Email: contact@groovestooys.co.uk

Website: https://groovestooys.co.uk/